Effective Date: 20th December 2024
At Haramain Ventures LLP (“we,” “our,” “us”), operating hotelsinmakkah.com, we strive to provide a seamless booking experience for our customers. This Cancellation and Refund Policy outlines the terms under which cancellations and refunds are handled for bookings made through our website.
Cancellation Policy
1. Hotel-Specific Cancellation Terms
Each hotel listed on hotelsinmakkah.com may have its own cancellation and refund policies, including deadlines, fees, and conditions. These terms will be communicated to you during the booking process and in your booking confirmation email.
2. Free Cancellation
Some hotels may offer free cancellation if the booking is canceled within a specified period (e.g., 24–72 hours before check-in). Check the cancellation terms for your selected hotel.
3. Non-Refundable Bookings
Certain bookings may be marked as “non-refundable” and will not qualify for any refund if canceled.
4. Late Cancellations and No-Shows
- Late Cancellation: If you cancel after the hotel’s specified cancellation deadline, a cancellation fee (usually equivalent to one night’s stay or more) may be charged.
- No-Show: If you fail to check in on your scheduled date without prior cancellation, no refund will be provided.
Refund Policy
1. Eligible Refunds
Refunds will be processed based on the cancellation terms provided during booking. Refund eligibility depends on:
- The hotel’s cancellation policy
- The time of cancellation
2. Refund Processing Time
- Refunds will be initiated within 7–10 business days after approval.
- The refund amount will be credited to the original payment method used during booking.
- Processing time may vary based on your payment provider.
3. Deductions
- Cancellation charges, taxes, and service fees (if applicable) will be deducted from the refund amount.
Terms and Conditions
1. Booking and Payments
- All bookings are subject to availability and confirmation from the hotel.
- Payment must be made in full at the time of booking unless stated otherwise.
2. Guest Responsibilities
- Guests are responsible for providing accurate personal and payment information during booking.
- Guests must comply with the hotel’s check-in requirements, including presenting valid identification.
3. Changes to Bookings
- Any changes to bookings (e.g., date changes, room upgrades) are subject to the hotel’s policies and availability. Additional charges may apply.
4. Force Majeure
We are not liable for cancellations or changes caused by circumstances beyond our control, including natural disasters, government restrictions, or unforeseen events. Refunds in such cases will be subject to the hotel’s discretion.
5. Third-Party Services
We act as an intermediary between you and the hotel. We are not responsible for any issues arising from the hotel’s services or facilities.
6. User Conduct
Users of hotelsinmakkah.com must not:
- Misuse the Website for illegal or unauthorized purposes.
- Engage in fraudulent activities or provide false information.
7. Liability Disclaimer
- Haramain Ventures LLP is not liable for any loss, injury, or inconvenience caused by the hotel or third-party services.
- Any disputes regarding services provided by the hotel must be resolved directly with the hotel.
Contact Us
For questions or concerns about this policy, contact us:
Haramain Ventures LLP
Email: [email protected]
Phone: 9900995003
Address: India
By booking through hotelsinmakkah.com, you acknowledge and agree to this Cancellation and Refund Policy, as well as the Terms and Conditions outlined above.
